Beauty Therapy Essay

Salon response Duties Produce A Guide Recording Appointments And Messages Accurately Its pregnant to record appointments accurately so that the therapists know what clients they look at at what time. If you break to record an appointment accurately then you could cause a substantive problem when a client scrapes into the salon to find out in that location not on the therapists schedules which could of been avoided by doing the job properly. You could besides lose clients by not paying enough attention and giving them the wrong times and days as they wont think your salon is reliable. You also indispensableness to make sure all the therapists commence a eat break between clients and also time to set their equipment up, you dont want to book clients to close to each other, otherwise the client may feel as if the therapist is rushing them and wont be satisfied with their overall experience. Its important to record messages accurately when works in a salon so that the thera pists no if anyone would like them to aura them fend for or if they drop a query.Also, you may not be certain on what a client wants so say youll shoot down a message, when doing so you need to make sure you take their unspoiled name and contact number and whatever the message is their giving. You should also get them to repeat their name and number to make sure the information you have is correct otherwise when you or a therapist is calling back you may not be able to get through to them, over again losing a client. If the message is urgent and they need to be contacted ASAP you need to make sure its clear that is it and put it in a separate place to the non urgent messages. dealings With Client Enquiries Promptly And politely Whether its an internal or external question you should always stress to answer it with little or no delay and you need to be polite, it might not just be a client whos calling or that has come into the salon, it could be someone who is just purcha sing your products and you should see to them in a punctual manner. By doing this theyll want to come back, if you show no interest in what there enquiring youll lose tailor-made and reputation.It could even be someone who supplies your products ringing for your salon to stock up, if youre ever unsure of what someone is enquiring and how to answer you would need to refer the enquiry to another process of staff or the manager. Other internal spate who may enquire you include of current clients or a member of staff, other external people include of new clients, suppliers of products you dont have or even people wanting to market your salon. Dealing With Confidential Client Information Under The Data Protection conduct If you handle own(prenominal)ized information about individuals, for example, a consultation form, you have a number of legal obligations to protect that information under the information protection act. It gives rights for any client to have a copy of their perso nal data and to block, erase or destroy anything that is incorrect about them. Its important to keep all confidential information in a locked file away for their personal comfort and to prevent unauthorised access, revolution or accidental loss. You should never talk about any ones personal information people outside the salon or in drive of other clients in the salon.